Oh This Hurts! Apology Letter Makes Problem Worse!
by Mark Andrew
posted Aug 6 2014 2:40PM
A woman who recently had a problem on a United flight received an apology letter from the airline. The airline uses a form letter, which I think anyone can understand. They have a lot of people to communicate to and it probably saves them time responding to thousands of customer questions. But in this case they forgot to fill in the blanks. Now they'll need a new apology letter. Writing an original this time might be a good idea.